Terms of Service

1. The service

ShineSnap turns photos of products you sell into studio-style images and short animations using artificial intelligence ("AI"). You upload a photo, choose a style, and we return a generated image (a "Result"). We may add, change or remove styles, sizes and features over time.

2. Your account

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• You sign in with a mobile number (one-time code) or a Google account. Keep access to these secure. You are responsible for activity on your account.
• One account per person. Don't share accounts or create extra accounts to collect free credits.
• Tell us at [email protected] straight away if you think someone else has used your account.

3. Credits, prices and payment

• ShineSnap is pay as you go. You buy packs of credits and spend them on generations. There is no subscription and nothing renews automatically.
• The current cost of each action (for example a standard image, a 4K image, a redo or an animation) is shown on the pricing page and before you confirm it in the app. We won't take credits for an action without showing its cost first.
• Prices are shown and charged in Indian rupees and include applicable taxes, including GST, unless stated otherwise.
• Payments are processed by Razorpay. Your payment is also subject to Razorpay's terms. We never see or store your full card, UPI or bank details.
• Credits do not expire while your account is open. They cannot be transferred or sold, and are not a deposit or a stored-value instrument.
• You can ask for a refund of unused paid credits at any time. We refund what you paid for them, minus the payment gateway's processing charges, as set out in our Refund Policy.
• New accounts may receive free credits. Free credits have no cash value and are never refundable.
• If a generation fails, or is blocked by our safety checks, the credits for it are returned to your balance automatically.
• Each image includes a number of free redos in other styles, as shown in the app. Further redos cost credits.
• We may change prices for future purchases. Credits you already hold keep working at the prices shown when you spend them.

Refunds of money are covered by our Refund Policy.

4. Your photos

You keep ownership of the photos you upload. Each time you upload, you confirm that you own the photo or have permission to use it, and that it shows a product you are entitled to sell.

You give us a non-exclusive, worldwide, royalty-free licence to store, copy and process your photos and Results only to run ShineSnap for you, including sending them to the AI and infrastructure providers listed in our Privacy Policy. This licence ends when the photo is deleted. We do not use your photos or Results to train AI models, and we do not show them to anyone else.

5. AI-generated results and who owns them

• As between you and us, you own the Results we generate for you. To the extent we have any rights in them, we assign those rights to you once they are generated. You can use them for any lawful purpose, including commercial use in listings, ads, catalogues and social media.
• Results are created by AI. Copyright law may not protect AI-generated material in the same way as human work, and other users may receive similar-looking backgrounds or scenes. We don't promise that a Result is unique or that it can be registered or enforced as your intellectual property.
• AI can get details wrong. Before you publish a Result, you must check that it accurately shows your product, including its colour, shape, size, materials, finish and any text or markings. You must not use a Result to mislead buyers about a product.
• You are responsible for making sure your use of a Result follows the rules of any marketplace or platform you use (for example Amazon, Flipkart, Etsy or Instagram) and consumer protection law.

6. Acceptable use

You must not upload, generate or use ShineSnap for:

• Photos you don't have the rights to, including other sellers' product photos or professional photos you haven't licensed.
• Counterfeit or replica goods, or brands, logos and trademarks you are not authorised to use.
• Photos of people without their consent, any image of a child, or images that impersonate a real person.
• Sexual, violent, hateful, defamatory or illegal content, or goods that are illegal to sell in India or where you sell them.
• Misleading product images, such as showing a product as genuine gold or diamond when it is not.
• Getting around credit costs, daily limits or safety checks, or creating accounts to collect free credits.
• Scraping, reverse engineering, overloading or attacking the service, or reselling access to it without our written agreement.

We use automated safety checks and may refuse to process any image. If you break these rules we may remove content, suspend or close your account and, where the law requires, report it to the authorities. Credits spent on content that breaks these rules are not refunded.

7. Storage and deletion of your files

We keep your original uploads and Results for as long as you have an account, so you can download them again. You can delete any Result at any time, and its original photo is deleted once no other Result uses it. Photos you upload but don't create anything from are deleted after 24 hours. When you delete your account, we delete all of them. Deleted files can't be recovered, so keep your own copies of anything important. ShineSnap is not a backup service.

8. Third-party services

ShineSnap relies on other companies for sign-in, payments, storage and AI generation. They are listed in our Privacy Policy. We are not responsible for outages or changes at these providers. If one stops working, we may switch to another provider that does the same job.

9. Availability and changes

We work to keep ShineSnap available but don't guarantee it will always be available or error-free. We may apply fair use limits, such as a daily number of generations, to keep it reliable. We may change or stop the service. If we close ShineSnap entirely, we will give you at least 30 days' notice and refund unused paid credits on a pro-rata basis.

10. Disclaimers and limits of liability

To the extent the law allows, ShineSnap is provided "as is" and "as available". We don't guarantee any particular result, sales or marketplace approval.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost sales or damage to reputation. Our total liability to you for any claim is limited to the amount you paid us in the 3 months before the event that caused the claim. Nothing in these terms limits liability that cannot be limited under Indian law, including for fraud.

11. Your responsibility for your content

If someone makes a claim against us because of photos you uploaded or how you used a Result (for example a copyright or trademark claim), you agree to cover our reasonable losses and costs arising from that claim.

12. Ending this agreement

You can stop using ShineSnap at any time and delete your account from the Account page. Deleting your account erases your photos, Results and personal details, and any remaining credits are lost. We may suspend or close your account if you seriously or repeatedly break these terms. If we close your account without you having broken these terms, we will refund your unused paid credits.

13. Changes to these terms

We may update these terms. For important changes we will ask you to accept the new version in the app before you continue. Changes don't apply to credits already spent.

14. Law, disputes and grievances

These terms are governed by the laws of India. Please contact us first so we can try to resolve any complaint. You can also write to our Grievance Officer, [Name of Grievance Officer], at [email protected]. We acknowledge complaints within 48 hours and aim to resolve them within 30 days. Subject to any rights you have under the Consumer Protection Act, 2019, the courts of [City], India have exclusive jurisdiction.

15. Contact

[Legal business name], [Registered address, India]. Email: [email protected].